Shipping, Returns & Exchanges
Shipping Costs & Times – United Kingdom
We normally expect to dispatch orders fulfilled by NW8 Beauty within 1 working day. However, during UK Bank Holidays it may take up to 3-5 days to dispatch.
UK Next Day Delivery
- Delivered by DPD or DHL
- Tracked Service
- £5.00 (FREE for orders over £20)
Delivery times are based on orders placed before 12pm GMT on any day.
Click & Collect
- Collection available within 1-2 days (Free*).
- We will notify you by email when your parcel is available to collect.
- To collect your parcel you will need to show your order confirmation email, as well as one of the following: Passport, Driving License, Credit or Debit card used for payment.
*Only selected stores
Shipping Costs & Times – Europe
Whilst our couriers adapt to any new regulations as a result of Brexit, it’s unfortunately likely that there will be a delay of 2-3 days to your order. Please be assured our couriers are working as swiftly as possible to deliver all orders ASAP.
Standard International Tracked Delivery
- £20.00 (FREE for orders over £500)
- 2-8 business days*
- Delivered Monday – Friday by your local Postal Service.
- Tracked Service**
We will send you an email with your tracking number when we dispatch your order. As soon as your parcel is received by your postal service this will be updated with a local tracking number.
Priority Tracked Delivery *Please note this service is temporarily unavailable*
Delivery times are based on orders placed before 2pm GMT on any day.
Excluding weekends and UK Bank Holidays.
Returns, Exchanges & Refunds
Our Returns Policy
For our Returns Policy please refer to our Terms and Conditions . We reserve the right to change this Returns Policy at any time.
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.
Before attempting to return an order you will need to contact our customer service team to request a returns authorization number. Without this number it can be difficult to process your return meaning the process may take longer.
Your statutory rights
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government’s website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.
Right to Cancel
You have the right to cancel this contract within 14 days without giving reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. email or a letter sent by post).
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay and not later than:(a)14 days after the day we receive back from you any goods supplied; or
(b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or
(c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.
If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer service representatives via your account or by post at Customer Service Department, NW8 Beauty Unit 17, Liongate Enterprise Park,80 Morden Road, Mitcham,London CR4 4NY, United Kingdom.
For more info on returns, refunds and exchange please check our Terms & Conditions section and FAQ. If you cannot find an answer to your problem please email firstname.lastname@example.org.